Application Software Engineer
Application Software EngineerReference NumberGI006683RegionSouth EastLocationBrentwoodHours35Closing date for applications2 October 2019About the RoleThese are incredibly exciting times here at LV= GI. We're already one of the largest personal lines insurers in the UK and at the end of the year we'll become part of Allianz, a world-leading financial services company. This means things are changing - quickly - and for the better.We've ambitious plans that will bring opportunities for all of our people. And we're changing gear, working with a new energy that'll see us transform our company, industry and beyond.We've a vision to become Britain's Best loved, and a strong sense of purpose to help our customers look after what they love. We're passionate and proud about what we do. We'll always do the right thing, to inspire trust in our people and our customers.As a skilled Application Software Engineer, you will play a key part in the GI IT team as the subject matter expert in all things GIOS (General Insurance Operational Systems), making adjustments and configuration changes via the GIOS UI and the database via Oracle - PL/SQL. You'll produce quality documentation from your understanding by knowledge transfer from developers.This role is immersed in the General Insurance business, integrated into the activities of a number of project teams and so you'll be using your combination of business and technical knowledge to fully support the Broker business. You'll be focussed on maximising service efficiency through the use of incident and problem management procedures and through Continuous Service Improvement; you'll want to 'make it better'.Working alongside other team members you'll provide analysis, fix, test and deployment capabilities for CPD, GIOS and Azure. You'll contribute to reviewing designs for changes and services. As a fully integrated service in the broker business you'll be reporting and presenting back to key business stakeholders too.About YouYou are looking for a new opportunity where you can bring together your General Insurance knowledge, particularly your work in the past in Broker, and your technical knowledge of Oracle (PL/SQL), Azure and CPD. You're a translator who understands business and IT languages. In this support role you won't need to code yourself, but knowledge of these languages is important.Ideally you'll have worked in Application Support and experience of on-boarding applications. You'll have excellent knowledge of the CPD and GIOS policy systems with an opportunity to learn Azure, responding to support tickets and providing technical guidance and practical help to the business.This role will allow you to use all your strengths engaging with the Broker Insurance business and be the face of the team, engaging with a range of stakeholders, translating for various levels of seniority and technical knowledge. You will be a natural problem solver and have a strong desire to 'make it better' through new approaches and techniques. A natural team player: you'll be supportive and collaborative.This is a great time to join the team, as there are a number of exciting opportunities emerging at this time. It's a great stepping stone to Project Management, BA or Programming, and getting involved in our new Azure Cloud programme of work, getting involved and taking the lead in Microsoft technologies as well.The DetailsEngage with end users and third parties to fully understand the reported incidentTriage incidents referred from the Service Desk to answer the "is it working as it should be or not" questionSpecify, code, test and deploy data fixesSpecify, code, test and deploy functional fixesSpecify, code, test and deploy technical fixesDesign, build, test and deploy functional and technical improvements arising from CSIPerform routine maintenance tasksPerform daily checksPerform proactive application monitoringSuggest and implement ways to "make it better" - continuous service improvementFollow incident and problem management proceduresFollow change and release management proceduresReview and sign-off proposed changesReview and sign-off new service designsSupport the Application Owner in meeting their operational responsibilitiesProduce/maintain documentation and contribute to the knowledge baseAbout the RewardsThis role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done.We'll give you:30 days' holiday, with the option to buy up to 2 additional daysA competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)An annual bonus scheme based on company and personal performanceSingle cover private medical insurance which you can upgrade to family coverA flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.To find out more about our benefits and rewards, please click here.LV= are an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways.We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.