IT Service Desk

Pure Resourcing Solutions Limited
Cambridgeshire, UK
20 Sep 2019
26 Sep 2019
Contract Type
Full Time
Fantastic opportunity to join one of Hertfordshire's most exciting and prestigious, global organisations with huge progression, growth and study potential.
I am currently supporting this organisation who are looking to take on new team member within their established global IT Helpdesk Team. This is an opportunity to join them on a permanent basis offering tons of support and exposure to various areas of the organisation.... sound interesting?.

The Job?

You will be working with a friendly and passionate team committed to supporting you in your growth and development
You will provide support for internal IT and telephony systems, as well as providing support to external clients for bespoke applications
The role involves taking calls and e-mails from the user base, diagnosing the nature of their issue, recording them within the call-logging application and resolving them at first point of contact wherever possible
We look to develop your skills and there will be opportunities to configure laptops and work within traditional 2nd line environments
You will have lots of opportunity to explore future career paths, you will also be involved in project work and have an opportunity to attend internal and external training courses.
What experience do you need?

You should be someone who is naturally happy with conversing over the telephone
A keen interest in IT and a passion for getting to the bottom of problems
Motivation to kick of your career with a real eagerness to learn
Happy to work within a team to contribute ideas
A degree in an IT related discipline would also be beneficial
This is a great opportunity for someone to join this incredible organisation and open up a world of opportunities.
If this sounds like something you are looking for... please do get in touch

Speak to Jenny Barrett in our Cambridge office for more details

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