IT Support Technician

Recruiter
Syntax Consultancy Ltd
Location
Derby, UK
Salary
Competitive
Posted
19 Sep 2019
Closes
26 Sep 2019
Ref
1268148759
Contract Type
Permanent
Hours
Full Time
IT Support Technician (2nd/3rd Line) Derby Permanent £25,000 + Benefits IT Support Technician (2nd/3rd Line) needed for a superb permanent career opportunity based in Derby. A chance to join an established and growing business with excellent scope for career progression. Start ASAP in Autumn 2019. Candidate profile: Technical experience equivalent to MCSE (Microsoft Certified Systems Engineer) in desktop / server support with evidence of continued professional development Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience Excellent verbal communication skills, specifically able to communicate technical information in simple language to end users Ability to communicate with people of all technical abilities Ability to produce high quality documentation to enhance the quality and reliability of IT services Ability to problem solve Ability to investigate technical requirements and solutions and prepare technical feasibility ensuring compliance with standards and regulations Extensive experience of PC hardware, operating systems and applications software including configuration, delivery and installation of PCs, monitors, terminals, printers and peripherals Significant experience of working in a user support environment Experience of server and storage technology. Experience of resolving end-user networking incidents Experience of telephony services. Experience of applying the principles of ITIL Incident Management, Problem Management and Change and Release Management Experience of working within an IT Service Desk environment providing 1st, 2nd and 3rd line support

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