LA International Computer Consultants Ltd
Aberdeen, UK
19 Sep 2019
26 Sep 2019
Contract Type
Full Time
Key Roles & Responsibilities
*Delivery of support services (incident resolution, service request fulfilment, enhancement delivery, etc.) against Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs) in a customized SAP environment.
*Delivering enhancements in subject area including: interaction with client end-users, requirement gathering, Functional Specification (FDD) documentation, development, Unit Testing / Functional testing / and supporting User Acceptance Testing (UAT)
*Ability to effectively manage and lead onshore and offshore team members
Required SkillsFunctional
*Must have a deep understanding of SAP PM Business process concepts including tax and credit card processing.
*Must understand SAP PM Functionality
*Must understand Stock Transfer Order (STO) functionality and Scheduling Agreements
*Must be able to help deliver enhancements using a Software Delivery Lifecycle (SDLC) approach
*Understanding of Advanced Planning and/or Logistics Execution concepts is desirable.

Technical - the following technical experience is desired, but not mandatory:
*0+ year of experience for Lead and 7+ years for team member has hands on experience in business application design, implementation of SAP PM Modules.
*In-depth experience of technical and functional standpoint
*Ability to create detailed functional specifications

Managed Service Process Experience
*Must be familiar with ITSM / Service Desk ticketing systems (preferably Service Now)
*Must understand ITIL concepts for Production Support
*Must understands Level 2 and 3 support requirements
*Must understand Incident Management, Service Request, Problem Management, Change Management processes
*Must be able to lead an onshore/offshore team in a managed service environment driven by SLAs

Required Experience:
*Self-starter, works independently
*Demonstrated initiative, good judgment, and ability to achieve results
*Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms and in English.
*Strong analytical, problem-solving, and conceptual skills. Attention to detail.
*Ability to manage cross-functional project teams and foster team commitment to tasks. Ability to influence key individuals inside and outside of own group
*Ability to follow corporate standards with respect to tools and processes
*Strong knowledge and understanding of structured analysis and technical design techniques
*Ability to adapt and rapidly apply changing technology to business needs
*Ability to handle multiple assignments
*Effective decision making

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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