IT Support Manager

2 days left

Location
Cambridge
Salary
£25000 - £34000 per annum
Posted
20 Sep 2019
Closes
18 Oct 2019
Ref
00098290
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This business is widely regarded as Cambridge's leading supplier of outsourced IT support. They provide remote and onsite support to some fantastic businesses in Cambridge, London and around the world. Their two founders; Andrew and Daniel have created a company with staff that work together, learn from each other and support each other through all levels of the company. They encourage autonomy, self-development and give you a friendly and supportive environment to work in to allow you to provide the very best levels of support, advice and partnership with their customers.

Responsibilities:
- To hit the ground running with onsite client support, with assistance from their head office service desk team
- Working on client sites (all within a 1-hour radius of Cambridge), 3 to 4 days a week
- Handling support cases from start to finish, even if you need assistance from colleagues to resolve specific issues
- Delivering varied and interesting IT projects
- Providing guidance and strategic advice for clients

Skills:
- The ability to build strong relationships and gain the trust of the clients you visit
- Good customer service skills; you must be a people person with patience and confident communication skills
- Great problem-solving skills with the ability to see the challenge through
- A passion to learn and be involved with a progressive company

Benefits:
- Opportunities to constantly further your technical knowledge with cutting edge tech both through on the job training and with professional qualifications (plus exam bonuses)
- Progression - IT Support Managers have progressed to diverse roles within the business including senior on-site support, account management and project work
- Great benefits including profit share & BUPA Diagnostics
- Good location with free parking or a short walk to Cambridge North station

Located near the Science Park in the heart of the ever-expanding tech centre in Cambridge with free parking or a short walk to Cambridge North station.

If this sounds like you, then start your journey by sending your CV - they look forward to hearing from you.

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