Field Service Engineer

phs Group
Chelmsford, UK
18 Sep 2019
29 Sep 2019
Contract Type
Full Time
Job Title: Service Engineer

Location: Essex

We are looking for a Service Engineer with specific experience of maintenance with balers and / or compactors, or with mechanical experience either from an REME background or working on repairing forklift equipment. The core discipline is to fault-find on hydraulics and single / 3 phase electrical work.

Main Purpose of Role

To attend customer sites and to carry out engineering tasks to equipment as directed. Ensuring any work is carried out in a safe manner with due regard to the customer's and PHS's procedures.


1. Customer Service

* To liaise with the call controllers and/or Line Manager/senior engineer to provide the best service to the customers.
* The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
* The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
* Engineers are expected to achieve targets set by their Line Manager and be aware of all customer service level agreements and aim to adhere to them always.
* Maintain confidentiality and discretion always.
* Carry out any reasonable task deemed necessary.
* May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
* Always carry your ID and any Health and Safety accreditation (cards) when at work.

2. Records and Documentation

* To accurately and clearly complete all paperwork/electronic data as required by Wastekit or the customer according to the company procedures.
* Accurately record time, parts used and any other details either electronically or manually as required.
* Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
* Pass on any new business leads to sales department.

3. Technical skills.

* Shall have good fault-finding and diagnostic skills
* To be able to understand hydraulic and electrical circuit diagrams.
* Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles
* Can use and understand various electrical and hydraulic test equipment
* Be aware of the Company's procedures, and adhere to them always.
* To pass on any technical knowledge that may help other engineers.
* Use good engineering practice and standards always.
* Update engineering knowledge when able.
* Always use cost effective but safe measures to carry out tasks
* can work with the minimum of supervision
* To attend meetings and training courses as required by your Line Manager.

4. Standards

* Comply with all requirements in the Work Instruction for Engineer Responsibilities
* Comply with instructions given by Senior Engineers and Managers
* To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies.
* To take responsibility for the safe keeping of stock and be accountable for stock balances.
* To keep accurate records (using stock usage sheets and/or electronic recording as appropriate) of when and where the stock is used.
* Ensure correct uniform is worn and kept in clean condition and always use PPE when it is required.
* Any documentation which is required to be returned to the office is done so in time.
* Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.


* Ideally from a service engineering /electrical or hydraulic background. With an ability to demonstrate the skill of fault finding.
* City & Guilds electrical and mechanical engineering.
* Competent in the use of electrical and hydraulic test equipment.
* A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
* Competent to work on electrical and hydraulic circuits
* A mature disciplined approach and good personal administrative and customer care skills.
* 17th edition electrical regulations /City & Guilds electrical and mechanical engineering

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