Biotech Project Technical Support -French Speaking preferred

Cambridge, UK
18 Sep 2019
26 Sep 2019
Contract Type
Full Time
Job overview
Novogene Europe is hiring! We are looking for a Technical Application Scientist to join our team.

Our company is located in the Science Park of Cambridge, UK. With headquarters in China and other branches in the US and Singapore, we are proud to say that we own the largest sequencing capacity in the world and provide genomic solutions using NGS and Third Generation Sequencing platforms. We are expanding in a fast and steady pace and are looking for new people to join us!

As a technical application scientist, you will have a pivotal role in solving problems, providing support for our sequencing products, liaising with customers, sales, colleagues and bioinformatics teams. Initially, it is an office-based role and you will contact customers via email. As you get more experienced, you will have the chance to join the sales representative and meet the customers to provide technical solutions face-to-face.

It helps if you are extroverted and enjoy meeting new people. You will be the bridge of communication between customers and our company. It requires the right candidate to have a critical and logical thinking to infer complex connections between the instrumentation or software and the biological applications. It can be challenging, but if you enjoy solving problems and finding new approaches to face them, it can also be quite fulfilling.
Your main responsibilities
  • Problem solving: communicate with operations and bioinformatics team to address customer concerns and technical problems. This may include issues related to experimental design, sequencing strategy and other pre-sales and after-sales questions.
  • Market information collection: assist sales team to collect information about potential customers and the market.
  • Sales training: arrange training for the sales team and provide professional answer for their questions
  • Project and follow-up: cooperate with the Project Manager to monitor the project activities and ensure the on-schedule delivery of projects. Keep customers updated of the project status
  • Payment follow-up: work closely with the sales team to achieve the revenue goals
  • Documentation record: record, collect and analyse the sales performance, prepare official documents for the sales team (quotation, invoice...)
  • Attend conferences, make presentations and travel with sales team to provide direct scientific guidance to potential customers
  • Fluent English; French speaking would be a plus;
  • PhD. / M.S plus previous lab experience in molecular biology, genetics and/or bioinformatics
  • Excellent analytical, problem-solving and interpersonal skills required
  • Outstanding written and verbal communication and training skills
  • Good working knowledge of Microsoft Office software required
  • Must be very detail-oriented
  • Ability to handle multi-tasks and work under pressure
Not necessary but would be brilliant
  • Experience with Next Generation Sequencing technology
  • Excellent understanding of software & bioinformatics/genetics, sequence alignment algorithms or related disciplines
  • Experience within a customer facing role in sales or support

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