Field IT Support Analyst

GreatFind Recruitment Ltd
Redhill, UK
18 Sep 2019
26 Sep 2019
Contract Type
Full Time
An outstanding and growing IT Support Provider is recruiting for an IT Field Support Analyst to provide IT support to their clients (Schools) in the Surrey area. Being part of an exciting company, benefits include a Car Allowance, Laptop, Mobile phone & extended paid holiday over Christmas period and excellent career progression. If you have experience supporting Windows Server, Active Directory, Office 365, Networking, and Apple solutions then this could be a great opportunity for you.

About the role:

Our new IT Support/Field Support Analyst role is best suited to candidates who have strong customer facing skills and good general IT knowledge. The position will be mostly field based, with some remote and telephone support work when required.

Main Duties & Experience:
  • Provide support across the estate. Predominantly this will be within a Microsoft
  • Identify root causes of recurring
  • Respond to, take ownership of and resolve
  • Drive continuous improvements and deliver the best
  • Be involved with project roll-outs (deploying new devices)
  • Managing your time and workload
  • Communicate with customers, in a clear understandable

About You:

As our new IT Support/Field Support Analyst you will...
  • Have working experience of Windows Server Core Services (AD, DNS, DHCP, and File Services).
  • Have experience using Windows Desktop operating systems in a network
  • Have an understanding of Office 365 and Email
  • Have good oral and written communication
  • Hold a full UK Driving
  • Successfully complete an enhanced DBS

Desirable but not essential:

  • Experience of SPAM/Web filtering and broadband
  • Experience of Apple
  • Experience of IT in an education
  • Experience in a field-based
  • Experience supporting Schools, Colleges or universities.

Other Requirements

  • Proactive, organised and professional.
  • Hungry to progress in IT and learn new skills
  • Excellent communication skills, positive and approachable.

The company offers an excellent friendly environment with exposure to develop new and existing skills as well as progression for the right candidates.

Apply Today!

About GreatFind Recruitment

We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.

We are an equal opportunity provider.

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