Onsite Support Engineer

Recruiter
GB Solutions
Location
Gloucestershire, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
21 Sep 2019
Ref
1240770202
Contract Type
Permanent
Hours
Full Time
Onsite Support Engineer

Gloucestershire

Competitive Salary

We're seeking an Onsite Support Engineer to provide onsite services, including customer service and administration, to our leading client. As an Onsite Support Engineer, you'll be assisting with the implementation of projects, helping the Project Manager and mentoring 1st line support.

Responsibilities:

Provide IT support
Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations
Correctly log and update tickets with the required information relating to support requests
Manage, monitor and maintain server and workstation monitoring platforms on a daily basis
Notify the service desk coordinator of reoccurring outages and raise hardware failures
Manage own ticket queue and work schedule in an efficient manner
Assist on Project work
Provide coaching on technical skills and processes to junior staff
Provide pre-sales support to existing customers
Highlight and complete proactive maintenance
Always provide excellent and effective customer service
Provide general administration and scheduling tasks for the service desk coordinator
Ensure all paper work relating to finished work is accurately completed and submitted in a timely manner
Skills/ Experience:

Experience working in an IT support role
Good communication skills, written, over the phone and face to face
Have at least 1 formal IT qualification at entry level or above
Good customer service skills
Comfortable working within a team or on own initiative
Full driving license
Working knowledge of windows servers
Working knowledge of Office 2003/2010/2013/2016/365
Working knowledge of VM Ware and or Hyper-v Working knowledge of networking components, networking operating systems and basic maintenance
Engineers are expected to be available for an on-call rota to support customers with out of hours' support contracts

If you require any further information please contact Joe Lyons on (phone number removed)

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients

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