Field Service Engineer

Glory Global
Yeovil, UK
18 Sep 2019
21 Sep 2019
Contract Type
Full Time
Field Service Engineer

Location: Yeovil, Somerset (Field-Based)

Salary: Competitive

Hours of Work: 37.5 hours per week

About the Company:

As a global leader in cash technology solutions, they provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our client's cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While they span the globe, we personally engage with each customer to address their unique challenges and goals - enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

They offer peace of mind. They enable transformation. They generate options. They empower people. They do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

The Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers. Our client is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements equipment.

Field Service Engineer Responsibilities:

Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required
Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications
Plans and prioritises workload to achieve business aims and meet customer needs
Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine
Documents system problems and preventative maintenance in customer site log
Gathers and records machine information to monitor performance
Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance
Make recommendations for improving service, reliability and performance of equipment
Escalates difficult technical problems by seeking timely advice or assistance from technical support
Establishes preventative maintenance schedules and implements according to company specifications
Assigned other job responsibilities within scope of position and to meet business demands
Field Service Engineer Requirements:

Experience in a similar customer facing environment working to achieve customer service levels
Possess a recognised engineering qualification with post qualification experience in a support role
To perform in the function successfully, individuals must be able to perform each essential duty satisfactorily and the requirements listed below are representative of the knowledge, skill, and/or ability required.
Mechanically competent to a high standard
Understands local Health and Safety regulations and works within company guidelines
Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance
Excellent class customer service and communication skills
Excellent trouble shooting skills and capability to isolate problems at PCB or component level
Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
Understanding of AC/DC power distribution and digital/analogue circuitry
Must be available for on call (on some weekends)
Knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
Full UK Driving Licence
Field Service Engineer Benefits:

25 days holiday
Company Car
Private dental
Private medical
Pension scheme
Flexible benefits
"My Benefits" portal
If you think that you are suitable for this Field Service Engineer role, please apply now

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