Team Leader - Customer Service

Midcounties Co operative
High Wycombe, UK
18 Sep 2019
26 Sep 2019
Contract Type
Full Time
Midcounties Co-operative Prestwood, Great Missenden Food Store is recruiting an exciting opportunity for a Team Leader to support the Store and Team Managers with maximising the sales and gross profit contribution from the store through effective monitoring of the key areas.
The Team Leader will be required to support the store's management team in managing, coaching and developing the store team through objectives aimed at actively contributing to achieving positive results against the measures and targets set within the Society's Steering Wheel.
Being responsible for a team of Customer Service Assistants to deliver exceptional Customer Service, presentation and availability standards, whilst maintaining the effective operation of the store by providing management cover and putting the Customer and the community at the heart of everything we do.

Role Requirements:
  • Role model exceptional Customer Service, so that the expected standard is clear for team members and every Customer has a positive, outstanding shopping experience
  • Fulfil the Duty Manager function in the absence of the Store and Team Managers and demonstrate responsibility and flexibility in their working arrangements to ensure that the store always has the appropriate level of management team support to match the needs of the business
  • Share the responsibility for store alarm monitoring and as and when required respond to out of hours callouts.
  • Maintain the store operation whilst always putting the Customer first; taking responsibility in the absence of a more senior colleague so that effective management cover is provided at all times and the safety and security of the store, its people, Customers, cash and assets are protected.
  • Organise the work of Customer Service Assistants, communicating expected Customer Service standards and ways of working; acting as a "store buddy" for new Colleagues, so that they perform their roles effectively and work well together as a team.
  • Manage the performance of a team of Customer Service Assistants on a day to day basis to create a knowledgeable, skilled and engaged team so that the highest standards of Customer Service and store operating practices are achieved at all times.
  • Use the Society Steering Wheel to measure and monitor store performance and engage all Colleagues by ensuring their full awareness and understanding of this tool.

In addition, all employees are expected to work within the terms of their contract of employment and adhere to Society policies and procedures.

Our benefits:
  • Society membership meaning a share of annual profits
  • 3 paid days per year for volunteering or fundraising for a charity of your choice
  • Discounts on Co-operative food, Funeral, Phone and Healthcare outlets, Childcare discounts
  • Discounted Travel packages with Co-op Travel (Price match guarantee plus an extra 10% discount)
  • Discounts on gym memberships and high street stores
  • Ongoing Training and Development
  • Cycle to work and Green car scheme
  • Birthday Hour - paid hour off

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