Service desk analyst

Recruiter
Capita Resourcing
Location
London, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
21 Sep 2019
Ref
1240767913
Contract Type
Permanent
Hours
Full Time
Service Desk analyst required by an established and reputable IT support company, providing technical support to their clients and users from their office based in Reading.
As a Service Desk Analyst, you'll work as part of a team responsible for providing support service to our clients end users. You will need to have a working knowledge of IT issues relating to Windows OS, Office365, Azure, AWS, MS Office, Email/User Accounts, mobile devices, laptops, PCs, iOS and more.
You will need to be an efficient problem solver, with a high level of patience and understanding when it comes to dealing with non-IT based personnel.

Candidates must be a able to provide references and be available for a telephone interview or attend a face to face interview if requested. In return, you will get to work with a wide range of technologies alongside a friendly and dedicated team, in a great environment.

Responsibilities include:
*General Service desk receiving and resolving support calls & emails
*Troubleshooting problems remotely and escalating as required
*Providing solutions in a professional and patient manor
*Keeping users informed when an issue has been raised.

Relevant systems knowledge required:
*Microsoft & Apple Operating Systems
*MS Office & Office365
*Desktop PC/mobile
*Android and iPhone devices

Day Rate: £130 - £140 per day
If you are interested in this position, please send your CV via the link,
or email me directly: (url removed)

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy

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