Customer Service Assistant

Recruiter
Midcounties Co operative
Location
Oxford, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
26 Sep 2019
Ref
1267719581
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Midcounties Co-operative Kennington, Oxford food Store is recruiting an exciting opportunity for a Customer Service Assistant to support the Store with creating a fantastic customer experience.
Working hours: Full time - 39 hours
To provide an efficient and effective service to all our customers, understanding their needs and requirements and continually working to exceed their expectations wherever possible; ensuring that their store is recognised as an exceptional Community retailer.However, occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the Society.
The post holder shall:
  • Provide excellent customer service as required, taking pride in satisfying or exceeding our customer's expectation and experience.
  • Process customer orders at the checkout accurately and quickly.
  • Ensure all areas are kept clean, tidy and adhere to safety practices.
  • Ensure all product ranges are maintained and replenished at every opportunity following the guidelines that govern this area of activity.
  • Maintain our high standard in relation to quality and availability of produce.
  • Maintain an understanding of and always work in line with retail policies and procedures.
  • Complete and implement all required statutory training.
  • Ensure customer complaints are dealt with professionally and processed speedily in line with the Society's complaints procedure.
  • Ensure punctuality and personal appearance standards are met in line with the Society's standards.
  • Support fellow colleagues as appropriate and adhere to the Society's values and principles.
  • Use every opportunity to encourage membership of the society for customers and colleagues.
  • Understands and can promote the importance attached to community based retailing.
  • Be actively involved with community projects though Community Hours undertaken.
  • Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work.
The Customer Service Assistant may be required to work anywhere within the Society's trading area and development opportunities are dependent upon performance and opportunities available.In addition, all employees are expected to work within the terms of their contract of employment and adhere to Society policies and procedures.
Our Benefits:
  • Society membership meaning a share of annual profits
  • 3 paid days per year for volunteering or fundraising for a charity of your choice
  • Discounts on Co-operative food, Funeral, Phone and Healthcare outlets, Childcare discounts
  • Discounted Travel packages with Co-op Travel (Price match guarantee plus an extra 10% discount)
  • Discounts on gym memberships and high street stores
  • Ongoing Training and Development
  • Cycle to work and Green car scheme
  • Birthday Hour - paid hour off

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