1st Line Service Desk Technician

East Lancashire Services
Rossendale, UK
18 Sep 2019
21 Sep 2019
Contract Type
Full Time
Do you have an interest in a career in IT?

Do you want to work for a highly reputable and long established IT support company which offers excellent career opportunities within a dynamic and modern environment? If so - read on!

On behalf of our client we are seeking to recruit a confident 1st Line IT Support Technician to join its ever Service Desk team.

Duties will include:

* Answering inbound telephone support calls

* Logging all relevant incident/service request details

* Providing first-line Triage; basic investigation and diagnosis

* Allocating correct categorisation and prioritisation codes

* Escalating cases

* Performing access management requests; standard user and email passwords

* Aim to achieve first contact resolution whenever possible with the customer

* Timely resolution of all assigned incidents

* Timely closure of all assigned incidents

* Conducting post resolution with Customer Satisfaction Survey

* Updating of systems

* Identify potential add-on business or remediation opportunities to pass on to Team Lead

Experience and qualifications required:

* Minimum GCSE English and Maths

* Genuine interest and passion for IT

* Previous experience in a customer facing role would be an advantage

* Previous similar experience would be a definite advantage as would experience of managing and resolving client in Windows, MAC & 0365 via Remote Desktop technologies

Hours of work are:

8am to 6pm Monday to Thursday

8am to 5.30pm Friday

1 hour for lunch

Excellent benefits including:

25 days holidays plus Bank Holidays


Life Cover

Modern refurbished offices

Free parking

Breakfast on Fridays!!

Send your CV today

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