Technical Support Engineer - Audio Technology

People Source Consulting
Nottinghamshire, UK
18 Sep 2019
21 Sep 2019
Contract Type
Full Time
Technical Support Engineer - Audio Technology
Audio / AV Services / Pro Audio

Technical Support Engineer - Audio Technology

A friendly and established audio technology company are looking for a Technical Support Engineer to join their busy engineering and support team near Nottingham. It's a newly created role to help them cope with growing demands, so it's a great time to join the company and take care of both new and existing business customers.

This is an entry level role that acts as a pathway to more advanced roles such as advanced technical support, system design and specification, or you can also move into technical sales if you'd prefer a people-facing role.

To be considered for this Technical Support Engineer role you must have a technical and practical understanding of audio technology and AV systems, as well as excellent communication skills, as you will be talking to business customers over the phone and face to face.

Joining a team of Audio Design Engineers and Audio Support Technicians, you will be responsible for:

-Responding to new installation enquiries, via phone, email and web chat
-Acting as first point of contact for new customers
-Booking projects onto the CRM system
-Identifying the right type of audio system to suit customer needs
-Providing quotations for audio equipment
-Preparing basic audio system design documents
-Providing high levels of customer service

This is a technical role so you must have a technical and practical understanding of AV and audio technology - you need to understand how an audio system fits together and must be able to explain this clearly to a customer who is non-technical.

The person we're looking for:

-Technical understanding of audio technology and audio systems
-Comfortable and confident talking to business customers over the phone
-Able to concisely explain audio technology systems
-Enjoys giving high standards of customer service
-A team player who listens to others, knows when to ask for help and enjoys solving problems together
-Good attention to detail and can follow documented procedures

This role is well suited to a Sound Engineer or FOH Engineer who is looking for long term employment in the audio industry. Applications from graduates are very welcome if you have technical / hands-on experience with pro audio systems.

If this Technical Support Engineer role sounds like you, please apply and I will contact you with further details if you are successful. If this isn't quite the right role for you but you are interested in working in music or audio technology, please feel free to connect with me on LinkedIn or follow me on Twitter (NoiseyTess).

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

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