Customer Experience Account Manager

Recruiter
Carrington West Limited
Location
St. Albans, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
26 Sep 2019
Ref
1267669056
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
My client are an award winning telecoms company offering business communication products and services to businesses across the UK. They are a large telecoms connectivity company offering products such as fixed line connections, mobile, voice, host services and voIP amongst other things.

They have a great reputation in the market and a huge client base. As the company grows they have worked hard to ensure they give market ;leading customer service and they are currently looking for a new Customer Experience Account Manager. As an account manager you will be responsible for looking after several large accounts the company has with businesses. You will need to be the first point of call for the clients and assist with product information, first line IT issues, new contracts, billing and new solution information.

The ideal candidate will have account management experience and have excellent customer service experience. You will be confident on the phone and in person and have good IT skills.

The ideal candidate will be put through training to give you the skills to deal with 1st line support, understand the products and services my client provides and understand the nature of the relationships with their clients.

They offer a great salary and benefits package including a pension. You will have promotion opportunities and work in a friendly environment where you can do something new every day.

By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you with to withdraw your consent please contact us.

This job was originally posted as www.totaljobs.com/job/88009314

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