Digital Solution Aftersales Manager / Digital Platform Co-ord

Parkside Recruitment.
Bracknell, UK
18 Sep 2019
26 Sep 2019
Contract Type
Full Time
Our client are a Global Automotive company based in brand new offices in Bracknell. They are looking for a Digital Solution Aftersales Manager to join their Customer Division. This role will contribute to the planning of new initiatives delivering improvement to the customer experience through digital platforms, aiming for the best customer experience in town! If you have a good understanding of the aftersales retail environment,k experience in customer digital solutions or are a graduate keen to get in to this area this is the role for you.

Main Responsibilities:

Be a key member of the delivery team for all After sales digital programmes
  • Provide support to Branches, Distributors and Dealers with ongoing rollout and training of effective digital programmes.
  • Work with third party suppliers including contributing to tender process, contract negotiations and ongoing performance against contract.
  • Provide regular reporting on relevant KPIs of performance of supplier programmes and user engagement to optimise Customer experience and Dealer profit opportunity.
  • Support the successful and consistent implementation of Digital Customer tools, including:
  • working with ISD and other internal stakeholders to design and develop tools accordingly
  • maintaining rollout plans, agreeing targets with Branches
  • exploring opportunities for integration with other company Digital programmes
Provide regular reporting on project related costs to ensure business goals are met against budget and objectives.Provide support as required on digital projects that affect Customer experience.Use Genba approach to study existing Customers' and prospects' needs, while understanding what competitors offer in the digital arena.Deliver all activity with a view to generating greater Customer satisfaction, retention and/or Dealer profitability.
Qualifications, skills and experience required:
  • Ideally University graduate or equivalent education level.
  • Experience within digital solutions an advantage preferably including an understanding of the Aftersales retail environment.
  • Ability to travel regularly within Europe and overseas.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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