Contact Centre Change & Transformation Manager

Recruiter
Customer Management Resourcing
Location
Bicester, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
26 Sep 2019
Ref
1267668269
Contract Type
Permanent
Hours
Full Time
Contact Centre Change & Transformation ManagerOxfordshirePermanentCirca £50,000 plus benefits
CMR are proud to be partnered with an exciting brand who are looking to recruit a Contact Centre Change & Transformation Manager, based in Oxfordshire.
Reporting into the Operations Director, you will be responsible for delivering operational effectiveness through continuous improvement, innovation and process automation. You will be passionate about digital transformation and promoting a digital first approach across the business.
Essentially, this role is split into 3 key elements - deep dive analysis, maximising current technology & assets to increase ROI, and looking to the future by keeping up to date with the latest industry technologies.
Key Responsibilities:
•Become the expert in energy and customer experience technologies keeping current on the activities and needs of the industry by attending meetings, conferences, and seminars.•Maintain knowledge of processes and systems to drive operational effectiveness through continuous improvement whilst updating training to reflect the changes.•Identify training and continuous improvement opportunities for the business by meeting with managers and talking with front line team members.•Support new thinking and nurture new ideas from concept, through pilot and into mainstream activity.•Drives and champions automation using AI.•Support the business through operational effectiveness by focusing on continuous improvement and line driven projects. •Maintains knowledge of the latest experience and operational technologies to drive innovation.

This is a fantastic opportunity to shape and improve a fast-growing contact centre. If this sounds like you or you are interested in hearing more then please click apply and a member of the CMR team will be in touch to discuss further.

This job was originally posted as www.totaljobs.com/job/88005661

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