Technical Support Specialist

Rhodium Consulting
Uxbridge, UK
18 Sep 2019
26 Sep 2019
Contract Type
Full Time
Technical Internal Support Assistant

Ref: PJ000530

Salary £35-40K +Bonus 3K
  • Expenses claim for travel and entertainment
  • 25 days Holiday

Our client is a well-established global brand with a notable name within their niche business.They are pioneers and idealists and recognised as one of the most innovative companies in its specialist field.They are a manufacturer of a wide range of electrical installation systems.

Your responsibilities:

You will be the "contact person" for the client's customers who include electricians, electrical Engineering consultants and wholesalers.

You will support and advise our customers via their help desk, either on the phone or in writing, on planning and technical issues relating to the client's products.

You will help with diagnosing technical faults and creating solutions for problems. You will also work with the customers to prepare tenders, run projects and draw up quotations based on our comprehensive product range. You will be based internally within the London offices (near Heathrow) and report directly to our UK Sales Director along with the Manager of Technical Support and Field Services oversea. On occasions you might be requested to travel to sites across the UK and visit our Head Offices in Europe for training or meetings.

Your profile:

-Professional electrical engineer with industry recognised qualifications

-Technical skills gained whilst in a similar position

-An ability to follow technical drawings, building plans and wiring diagrams

-Able to work carefully, methodically, safely and with good problem-solving skills

-Have good written and spoken communication skills

-To implement commercial and technical quotations with supporting documentation- Can adapt to working in a team as well as on your own

This is really an exciting time for my client, and you will be part of the process where your contribution will be valued and well rewarded for this exciting opportunity.

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