IT Engineer Field Services

Recruiter
EllisKnight International Recruitment
Location
Reading, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
02 Oct 2019
Ref
1240513288
Contract Type
Permanent
Hours
Full Time
We are partnered with a growing and very well-regarded business within their industry. This is a fantastic opportunity to join them on a full time, permanent basis as a Technical Systems Engineer.

Our clients are based in central Reading, this position will will involve supporting their clients in the Thames Valley area.

This position will play a key role in the support of a variety of innovative, accreditable, cost efficient and profitable solutions which comply with HMG's security classification system.

The following will be included in this position of Technical Services Engineer:

Field Support:
  • Manage site surveys and pre-installation discoveries prior to the installation of new managed services.
  • Support pre-sales technical demonstrations as required.
  • Responsible for technical early life support requirements on all new managed services
  • Produce all support and pre-installation documentation where appropriate


Systems Maintenance
  • Manage those Reference Facilities that support Systems Maintenance.
  • Respond to escalated incidents and problems and change requests to ensure the timely update of the company's Service Management ticketing system.
  • Act as the System Design Authority and respond where appropriate to escalated incidents and problems and change requests to ensure the timely update of the company's Service Management ticketing system


Service Management
  • Manage the company's response to escalated incidents and investigate remedial action and any preventative maintenance requirements regarding future occurrences.
  • Effective Problem Management and support of Continual Service Improvement Planning (CSIP) development and delivery. The production of Root Cause Analysis reporting.


System Installation:
  • Build, install and configure managed ICT services in line with the company's product set and customer requirements.
  • Manage the technical day to day relationship with internal customer service teams and 3Prd party supplier interfaces


Due to the nature of our client's business, you must be able to obtain appropriate security clearance (this can be discussed at interview)

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