E-commerce Web Administrator & Graphics Designer

Borehamwood, UK
18 Sep 2019
22 Sep 2019
Contract Type
Full Time
E-commerce Web Administrator & Graphics Designer

Elstree, Hertfordshire

Salary Guide: circa £30,000 pa

A fantastic opportunity for an E-Commerce Web Administrator & Graphics Designer to join the in-house digital marketing team of an established, specialised and respected retailer based in Elstree, Hertfordshire

The E-Commerce Web Administrator & Graphics Designer will be responsible for maintaining products on the website; ensuring they are effectively merchandised, are in the correct categories and reflect the correct prices, and that all offer codes and promotions are up and running.

The suitable candidate will also be responsible for championing the design for new and exciting marketing campaigns across the Group websites, creating stunning visual graphics for both digital and print media.

The E-Commerce department is in a midst of a very exciting period and we are looking for someone to help grow this important area of the business and therefore be willing to explore and learn new technologies to increase efficiencies within the department.

To be considered for this role it is ESSENTIAL that you have worked in a similar function for another online retailer or eCommerce company. You must be confident working with Magento 1.7, Mailchimp and have a strong knowledge of the Adobe Creative Cloud Suite, especially with Photoshop, Illustrator & InDesign.

In addition, those with a good knowledge of front end web development such as HTML, CSS, JavaScript & jQuery will also be a strong asset to the team.

You should have an excellent command of the English language, as although you will not be writing content yourself, you will be required to edit content and will be the final point of call before content is posted to the website.

Position Objectives:
  • Responsible for web & graphic (digital & print) content management of the Group online businesses and physical stores.
  • 4th point of contact for all customer online / telephone / chat queries.

Areas of Responsibility:

Web Content Management:
  • Clearly communicate solutions to team members both verbally and in written documentation
  • Adding, editing and updating products, including images and descriptions
  • Work with 3rd party suppliers to design, build and maintain websites using Magento & WordPress
  • Liaise across departments to ensure that new brands, ranges, colours and styles are added to the websites.
  • Manage content change requests, adding and editing content for all the Group websites.
  • Design, create and manage email marketing campaigns for the Group websites.
  • Work with the Web and Merchandise teams to develop and prepare new and future products for online launches, including collating product data, acquiring/manipulating images, marketing materials and composing product descriptions.
  • Work with 3rd party agents (web developers, SEO & Social) across Slack and email to implement new digital technologies, landing pages and social campaigns to help drive traffic and overall conversion on their eCommerce sites.

Graphic Production:
  • Creation of graphics for both online and print media, including in-store POS, web and newsletter banners, and social media posts.
  • Lead the design for new marketing campaigns across the Group websites.

Customer Services:

  • Handling customer service queries.
  • Assist with order administration, order despatch.
  • Liaise with 3rd party suppliers.

Skills Required:
  • Excellent in Photoshop, Illustrator & InDesign.
  • Proficient in Excel and Mailchimp or equivalent programmes.
  • A good understanding of front end web development (HTML, CSS, JS) would be desirable.
  • Some knowledge of video editing software (Premier Pro, After Effects)
  • Computer literate and understanding of basic web technologies (FTP, browsers, data files)
  • Familiar with data management
  • Previous experience of website or e-commerce CMS (e.g. Magento & WordPress)
  • Basic understanding of Google products such as Webmaster Tools & Analytics
  • Ability to deal with multiple issues and prioritise workloads accordingly.
  • Excellent organisation skills.
  • Self-motivated and able to work well under pressure.
  • Work well unsupervised using own initiative.
  • Excellent timekeeping, attendance, appearance and attitude.
  • Excellent interpersonal and communication skills.
  • Excellent attention to detail.

Extensive Working Knowledge:
  • Magento CMS, Photoshop / Sketch, Illustrator, InDesign, Mailchimp , WordPress, Excel

Salary: circa £30,000 pa

Hours: 37.5 hours per week, Monday to Friday 09.00 - 1730, 1 hour lunch

Location: Elstree, Hertfordshire

Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.

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