Operations Assistant, Grade B

Lloyds Banking Group
Bristol, UK
18 Sep 2019
26 Sep 2019
Contract Type
Full Time
End Date
Monday 30 September 2019

Salary Range
£18,414 - £20,460

We support agile working - click here for more information on agile working options.

Agile Working Options
Other Agile Working Arrangements / Open to Discussion

Job Description Summary
Carries out a range of more complex clerical/technical support tasks to deliver a quality service to customers or internal colleagues in line with agreed service standards. May be required to provide coaching and support to less experienced colleagues

Job Description

Operations Assistant (Band B) - OUR Team, Bristol

About Us

Recoveries Commercial Banking (RCB) provides a full range of debt recovery services across Business and Commercial Banking, covering the whole of the UK from offices in Bristol and Glasgow. We are a team of hardworking colleagues who manage a portfolio of clients and it's our vision to deliver effective customer- focused decisions with great results. RCB are committed to building a team which reflects the diversity of the customers and communities we serve, and to building an inclusive work environment where all our colleagues can be themselves and succeed on merit.

The Role

As part of the Operations OUR Team within RCB, you will be involved in completing a variety of administrative duties. You will be required to contribute fully to the success of the team's targets against all tasks & to work within specified Service Level Agreements and within Bank policies and regulations. You will be required to be fully engaged in the setting of yours/the team's daily plan & targets as well as identifying learning from the previous day's performance.

This role would suit an individual who wants to work in a team driven environment with challenge and variety.

Key Skills and Core Responsibilities
  • Data entry processing on RCB Systems including spreadsheets
  • Housekeeping duties including photocopying, filing and scanning
  • Dealing with queries and questions from internal and external customers
  • Contributing in daily team shouts, sharing previous days successes and planning for workloads of the day ahead within team
  • Recognising when risks and issues arise and escalating in a timely and appropriate manner

About you:
  • Personal accuracy and productivity
  • Ability to communicate in a professional manner
  • Contribution towards continuous improvement culture
  • Dedication to self-development
  • Be organised with a keen eye for attention to detail
  • Previous experience of an operational role within Banking would be beneficial
  • Provide support to other teams within RCB as required based on work volumes or short term resource issues

And in Return:

Right from the beginning you'll receive training into the processes and procedures for our Recoveries platform, and every day activities. We promote agile working patterns and are open to discussions to support your lifestyle choices and as industry we're proud to have been recognised as Best Bank for Diversity. We offer an Induction Pack for you to work through and will assign you a Buddy for all questions you may have. The team is dedicated in working together through support, encouragement and personal development. We'll help you to obtain a full understanding of our operational procedures plus give you an awareness of regulatory practices and constraints.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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