Claims Executive

Recruiter
BSS RECRUITMENT
Location
Bedford, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
26 Sep 2019
Ref
1240505177
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
ROLE DEFINITION

Administer clients' claims in accordance with the relevant Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service. The job holder will have significant contacts with clients/third parties and may be required to conduct some of their transactions face to face.

KEY RESPONSIBILITIES
Client
  • Develop strong relationships with clients
  • Deal with incoming enquiries from clients, insurers and third parties
  • Deal with client claims and settlements
  • Accompany other members of staff on client visits as appropriate
  • Behave with all clients (both internal and external) fairly and ethically

Markets
  • Develop strong relationships with markets
  • Negotiate with markets to achieve the best outcome for the client
  • Maintain any ongoing delegated authority contracts appropriately and cost effectively

Broking/Administration
  • Create comprehensive claims documents
  • Ensure up to date records are maintained at all times on the Company systems

SKILLS AND ABILITIES NEEDED TO PERFORM THE ROLE
  • A solid grasp of the Companies policies and procedures has developed.
  • Confident and able to produce a strong first impression.
  • Attention to detail with ability to produce accurate documentation
  • Ability to work effectively within a team
  • Prioritisation and organisational skills
  • Decision making skills
  • Self motivated
  • Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
  • Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders with the ability to explain complex issues clearly
  • Able to undertake and demonstrate competence in technical training, as required by the industry regulator
  • Willingness to study for professional examinations

KNOWLEDGE AND EXPERIENCE
  • Preference will be given to job holders who have previous experience of working in a team or customer focused environment
  • Familiar within both the Lloyds and company markets
  • Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries
  • Understanding of processes and procedures within the insurance market and the impact this has on the claims process

TEAM LEADER
  • Manage the performance of the allocated team.
  • Ensure high standards of quality and service
  • Keep broking teams fully informed at all times
  • Undertake reporting responsibilities and report back to management
  • Train junior members of the team
  • Lead by example

PROFESSIONAL QUALIFICATIONS
  • GCSE's (or equivalent) including English and Maths essential
  • A levels or equivalent are desirable

Salary: £22K

Location: Bedford

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