Customer Service Administrator

Hays Specialist Recruitment Limited
Potters Bar, UK
18 Sep 2019
02 Oct 2019
Contract Type
Full Time
Customer Services Administrator - 6 Month Fixed Term Rolling Contract

Your new company
is a financial services company with a huge global presence, currently looking for a customer services administrator local to the Potters Bar area.

Your new role
You will be responsible for:

  • Providing product information/undertake tasks in response to customer requests, ensuring that the work processed meets' agreed company and customer services standards
  • Answering incoming telephone enquiries and respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication
  • Amending and maintaining accurate company records to ensure legislative, customer and company requirements are met
  • Investigating and resolving complaints and queries in line with the complaints procedures
  • Train and coach other staff to ensure up to date knowledge is shared
  • Take responsibility for end to end process of tasks undertaken, ensuring own knowledge of Life, Pensions and regulatory environment understood and complied with

What you'll need to succeed
You will need to be a customer orientated individual with an eye for detail, good administrative skills and the ability to work to set deadlines. Good written and verbal communication skills are essential for this role as is a can-do attitude and the ability to deal with large volumes of work at peak times.

  • Previous office-based experience is essential and experience within Financial Services is desirable.
  • Customer focused individual.
  • Methodical and well organised.
  • Intermediate Excel skills - able to compile spreadsheets, manipulate data and apply formulas.
  • Ability to prioritise work & work under pressure to meet service standards.
  • Works with little direction - on own initiative.
  • Confident and professional telephone manner.
  • Ability to perform efficient, accurate, timely admin and secretarial duties.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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