Technical Support Executive - German speaking

Recruiter
Advancing People
Location
Hatfield, UK
Salary
Competitive
Posted
16 Sep 2019
Closes
03 Oct 2019
Ref
1239964647
Contract Type
Permanent
Hours
Full Time
Advancing People Multilingual are working on behalf of a world leading technology company within the financial services sector who are actively looking for a German speaking Helpdesk Analyst to join their European technical support team, based in Hatfield, Hertfordshire.

Due to the creation and implementation of a European Support Desk, our client are seeking ambitious and experienced multilingual professionals to assist with the implementation and growth of this new team.

The European Support Executive role:
  • 'Ticket' management using the company's in house database and a high level of organisation
  • Inbound and outbound calling to retailers, suppliers and customers
  • Supplier/third party management
  • Mailbox management
  • Fault diagnosis and recommending the correct course of action to address this
  • Problem solving according to business processes within a busy environment and escalating where appropriate
  • Full ownership of requests through to resolution
  • Proactively managing any issues a customer may have
  • Building and maintaining knowledge on articles and other internal documentation

Skills & Experience:
  • Fluent in German
  • Account Management/Customer Service/Helpdesk/Supplier Management experience
  • Strong communication skills: active listening, writing/typing, informal communication
  • Exceptional planning and time management skills with an ability to multi-task
  • The ability to act under instruction with limited supervision
  • Positive attitude towards change is a must

What's on offer?
  • The opportunity to grown and gain experience within an exciting and newly formed team
  • Exposure to a career within the Financial Services sector
  • Extensive training and ongoing support
  • A dynamic and vibrant working environment
  • Attractive company benefits

This is a full time Permanent position offering an annual salary of up to £26,000 + attractive company benefits!

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

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