Service Desk Technician

Recruiter
Spectrum IT Recruitment
Location
Uckfield, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
02 Oct 2019
Ref
1267271795
Contract Type
Permanent
Hours
Full Time
Exciting opportunity for an experienced Service Desk Technician to join a busy Service Desk team based in Uckfield, East Sussex providing support to approximately 350 employees across multiple sites in the UK.

The company's IT service is delivered through 100% cloud based providers and you will have experience in a similar role providing efficient, professional and proactive customer focused IT support in a multi-site Active Directory/Windows Desktop environment.

My client is looking for someone who has good technical knowledge in a 1st/2nd line service desk role, has excellent customer services skills whilst meeting agreed service level agreements. In this role you will also be required to:
  • Deliver 1st Class IT Support across multiple UK sites
  • Troubleshoot and resolve IT support requests ensuring you meet required SLA's
  • Customer focused 1st and 2nd line support
  • Completing on boarding and off boarding process
  • Occasional site visits - may involve overnight stay
  • Laptop/Mobile/Desktop builds
  • Managing active directory groups
  • Managing incidents and requests from start to finish

Experience in the following is required:
  • Active Directory - creating user accounts, profiles, security etc.
  • Microsoft Azure
  • SharePoint and SharePoint online
  • SQL
  • Windows Server
  • Office 365 administration
  • Windows operating systems

This is an opportunity to join a growing company who offer training and development opportunities and a team working environment. If you're interested in a role of this nature then please contact or call .

Similar jobs

Similar jobs