Technical Account Manager III

Recruiter
Forcepoint
Location
Englefield, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
28 Sep 2019
Ref
1239682049
Contract Type
Permanent
Hours
Full Time
Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people's intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit and follow us on Twitter at @ForcepointSec.Essential functions Diligently does the on boarding of new MCS accounts as defined in the MCS playbook. Builds and grows relationships with both Technical staff and Sr. Management from the customer team. Actively contributes and leverages from the ongoing MCS team meetings. Ensures that MCS program deliverables are actioned; for example, meeting minutes, Architecture reviews/diagrams, Strategic Support Plan, Migration planning etc. Collaborates with Engineering and QA teams in Forcepoint to validate Deployment architectures and Sizing parameters. Conducts regular calls with each of their accounts and provides the customer team a status update. Performs a quarterly review of the account with Sr. Management staff of the customer team. Owns, drives and tracks Hot Customer escalations, including partnering with the CritSit, Sustaining Engineering, Product Management teams. Develop a good working relationship with technical support to ensure that all cases opened for their accounts are being actively worked and progressing towards an expeditious resolution. Partners closely with the sales team and Product Management to ensure that customer requests are logged and appropriately prioritized , and also ensure that future product direction aligns with the customer road map. Develops and mentors other TAMs to help improve their technical knowledge, project management skills, customer management skills, etc. Conducts on site audits/reviews as needed. Performs TAM duties for 6 - 7 MCS accounts at any time. Stays current on company and industry technologies. Performs other duties and projects as assignedFull time

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