Arrears Officer

Recruiter
Reed Specialist
Location
Ipswich, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
02 Oct 2019
Ref
1267254640
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
We are currently recruiting for an Arrears Officer to join the Mortgages division at our client based in Ipswich.

Details:

Start date: ASAP
Duration: 12 months, with the possibility of extension
Hours: Full time rotating shift basis - 8.30am - 5pm, 12pm - 8.30pm, 10am - 6.30pm & 1 or 2 Saturdays per month (9am - 1pm)
Pay Rate: £13.33 per hour (£20 per hour on Saturdays)
Location: Ipswich City Centre

What being an Arrears Officer involves:

Your role as an Arrears Officer is to pro-actively manage residential mortgage accounts that are in arrears by ensuring collection and litigation activities are carried out in accordance with regulations.

On a day to day basis you will communicate with customers primarily by receiving incoming and making outgoing calls to understand circumstances, take payments and discuss options to find the best outcome for the customer. You will analyse customer documentation including bank statements and Income and expenditure forms to ascertain potential solutions for the customer and respond appropriately.

Treating customers fairly is at the forefront of all customer contact and regular assessment and monitoring is completed to ensure the customer is treated in line with these principles and that any arrangement plans that are set up are appropriate and affordable.

If this has sparked an interest, please hit apply today!

Similar jobs

Similar jobs