Service & Implementation Engineer - Medical Equipment

Recruiter
Techniche Global Ltd
Location
Southampton, UK
Salary
Competitive
Posted
14 Sep 2019
Closes
02 Oct 2019
Ref
1239119030
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
Techniche are supporting a leading Medical Equipment manufacturer in appointing a regional Service Engineer within Hampshire, Surrey or Sussex.

This role can consider candidates based in either Hampshire, Surrey or Sussex. A company van will be provided and the role will be home/field based, managing your own diary to visit sites/customers.

The role will be to provide support with the implementation of equipment into new and existing contracts for rental and service customers, along with providing service support.

Key Qualities/Experience:
  • Experience of maintaining and repairing a range of medical products within a medical/hospital/care environment.
  • Full driving licence required, with a good geographical knowledge of the UK.
  • Excellent written/verbal communication skills, with the ability to communicate with customers and service users at all levels, including non-technical personnel.
  • Excellent planning, co-ordination and problem-solving skills.
  • Self-motivated, with the ability to remain calm under pressure and prioritise workload, possessing a caring attitude.
  • Comfortable with UK-wide travel and staying away when required.
  • DBS check required.


Key Activities:
  • Providing a support service to new customers: implementation, delivery and initial contract set-up within agreed parameters/timescales, and providing detailed information/guidance for the smooth running of new/updated contracts.
  • Acting as a liaison between customers, Account Managers and Customer Services, providing guidance and support with any contract transitions.
  • Supporting the UK Sales and Technical Support teams with on-site training and customer training for product support and repair/maintenance duties where necessary.
  • To devise and compile Work Instructions for all respective processes associated with any new/updated contract, including delivery/collection activities, routine maintenance and repair procedures, communication requirements and Infection Control policies.
  • Conducting full handovers to assigned personnel working within the contract once contract is deemed fully operational.
  • Attending local site or company meetings, as necessary, prior, during and post contract award to offer advice and guidance on implementation and operational matters.
  • Undertaking equipment audits where necessary.
  • Providing support for stocks of spare parts to ensure timely and cost-effective repair service and maintenance of products, to agreed standards.
  • Providing cover and back-up support for UK service activity, including on-call/out of hours, covering annual leave, sickness and busy periods.
  • Ensuring that all Company policies and procedures are adhered to, and that the Company vehicle is cleaned and maintained in excellent condition.
  • Completing and timely submitting all jobs on the handheld device, to ensure all relevant reports and invoicing can be completed.

This job was originally posted as www.totaljobs.com/job/87652622

Similar jobs

Similar jobs