Service Desk Engineer

GB Technology
Gloucester, UK
14 Sep 2019
02 Oct 2019
Contract Type
Full Time
Service Desk Engineer

£20,000 - £28,000 DoE + KPI based bonus


Our business improvement client is seeking a Service Desk Engineer for their Gloucestershire offices. As a Service Desk Engineer it is your responsibility to ensure customers choose the right IT solutions for their business and deliver this in a professional manner.

You'll need to be as passionate about helping people, building relationships and providing an unbeatable service as our client is.

  • 1st and 2nd Line support
  • Answer the service desk phone and monitor the support mailbox
  • Create and update any incidents via the CRM system
  • Remotely troubleshoot IT related issues (Desktop, Server and Microsoft Cloud Services)
  • Administration support of customers Microsoft Office 365 portal
  • Administration of Microsoft Cloud Licenses with suppliers
  • Liaise with third party companies, i.e. Microsoft cloud, Dell, HP and Cisco
  • General Service Desk administration within the department

Skills/ Experience:
  • Innovative, with a flexible and energetic personality
  • The ability to work both independently and as part of a team
  • Administrative and inter-personal skills
  • Able to work under pressure whilst maintaining quality work
  • A-level or equivalent qualifications
  • Experience in I.T infrastructure installations would be advantageous
  • Minimum one Microsoft qualification and accreditation would be beneficial
  • Microsoft Office 2010+ knowledge
  • Microsoft Windows operating systems knowledge

  • 22 days' holiday rising to 24 days.
  • Private health cover
  • Private Pension offered
  • life insurance

If you require any further information please contact Joe Lyons on

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.

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