Claims Handler / Claims Advisor

Entasis Partners Llp
Barnet, UK
06 Sep 2019
29 Sep 2019
Contract Type
Full Time
Entasis Partners is proud to support a leading financial services client in their search for a Claim Handler to join the claims department.

The main responsibilities of the role include processing new and continuing claims and communicating with third parties such as subject matter advisors, agents etc as well as dealing with incoming phone calls and general administration within the department.

The successful candidate will also be required to process incoming emails from customers as well as other ad-hoc tasks on a day to day basis.

Key Duties

Processing new and continuing Claims and dealing with all correspondence

Answering all calls promptly in an enthusiastic, courteous and efficient manner.

Identifying and responding to the needs of customers, resolving queries where possible or passing to Technical Advisor's or the Management team

Applying detailed, up-to-date knowledge of products and procedures

Inputting all data and completing all related paperwork accurately

Identify any risks to the department or business.

Key Requirements:


Previous decision-making experience

Previous customer service experience

Ability to work to deadlines

Ability to prioritise own workload

Excellent telephone manner

The ability to communicate effectively

Proven letter writing skills

Excellent attention to detail


Finance or Insurance industry experience, ideally claims background would be beneficial

Experience of working in a regulated environment would be beneficial

If the above experience is in line with yours and you are looking for your next role in a company that truly offers career progression and a industry leading benefits package - please do not delay, apply today!!

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