Client Account Manager - Data Center Sector

Recruiter
Appoint Personnel Ltd
Location
Chippenham, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
25 Sep 2019
Ref
1267247880
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Client Account Manager - Data Centre sector

Key responsibilities and duties

Client Relationship Management:
  • You will be an advocate for clients. Collaborate and align across the group departments to meet the clients' needs
  • Work closely with the clients to build trusted relationships. Engage with clients on a regular basis to form strong working relationships and ensure satisfaction.

Client Management:
  • Work with clients to understand their strategy and programme timeframes in order to support their planning.
  • Helping clients post contract, coordinating the installation process with the client and appropriate personnel to ensure a seamless transition.
  • Oversee all post sales client management, including: introductions, on boarding, familiarisation of site operations and procedures, best practice, event management.
  • Respond in a timely and effective manner to client inquiries, issues and complaints raised directly to you or in support of the service desk.
  • Raising client issues to appropriate decision makers within the group, keep clients appraised on progress.
  • Ensure a high level approach to client experience including proactive relationship management, regular occurring client reviews, setting and managing expectations, etc.

Order Management:
  • Work with clients to facilitate new orders. Fully capture and qualify client requirements and champion client needs into the appropriate department for progression.
  • Facilitate engagement between departments and the client to qualify requirements.
  • Provide clear and well defined requirements to departments for quotation, pricing and order processing.
  • Keep the client appraised on order status, delivery time frames and any issues

General:
  • Find innovative solutions to delivery processes, engagement models and client understanding - demonstrate improvement in client experience and be seen as a 'go-to' resource in helping shape performance and service direction.
  • Support client requests for information (RFI), audits, tours, design workshops, sales bids, contractual negotiations etc.
  • Keep appraised of latest incidents related to your clients and support the service desk and wider organisation to facilitate discussions with the clients as required.
  • Review monthly reports ahead of distribution, understand performance measures in the contract and lead conversations with the client on any exceptions/issues (i.e. breaches/incidents/changes/power utilisation)

Experience, Skills & Qualifications

Applicants will need to have experience in the data centre sector
  • Business Acumen - knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions.
  • Practical experience of data centre service delivery
  • Experienced at establishing client relationships and then leading discussions with the client to understand their requirements
  • Establish and maintain relationships with clients at all levels including senior executives and decision makers - ability to directly influence decisions.
  • Experienced at working within a highly confidential environment.
  • Comprehensive knowledge of data centre operations with strong organisational and analytical skills.
  • Ability to work with little or no supervision.
  • Excellent written and verbal communication skills.
  • First-rate attention to detail.
  • IT Literate in all Microsoft Office Programmes.

Salary - £45,000, plus benefits Inc. Bupa, pension and discretionary bonus scheme.

It is company policy, as a matter of courtesy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future.

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