IT Support Shift Team Leader

Recruiter
UK Atomic Energy Authority
Location
Culham, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
25 Sep 2019
Ref
1267240981
Contract Type
Permanent
Hours
Full Time
IT Support Shift Team Leader

Job Ref:
3894

Job Title:
IT Support Shift Team Leader

Job type:
Permanent Full Time

Location:
Culham, Oxfordshire

Salary:
£39,543 - £44,936 + excellent benefits including outstanding pension scheme

Closing date:
7th October 2019

Are you an experienced IT Support professional with excellent IT and team leadership skills?

Do you have a background in IT data centre support with proven experience of supporting large IT estates including server racks, data storage systems, plant computer systems, networks, printers, desktop PCs, laptops, software and video conferencing services?

The UK Atomic Energy Authority have an excellent opportunity for an IT Support Team Leader to join their team within the CODAS & IT department. The IT Support team consists of 15 employees split into two teams, one providing 24/7 support for central experimental and business IT systems and the other providing day time office IT services consisting of circa 1800 on-site users (plus additional remote users) operating approximately 3000 PCs, laptops and other devices across the Culham site.

The successful candidate will be responsible for the shift team supporting the central IT services although they will not be required to work shifts except on rare occasions to provide emergency cover for colleagues.

Key accountabilities/responsibilities include

-Direct line management, staff planning and supervising team workflows of the IT Support Shift team (currently 6 members)
-Ensure service requests from multiple customers are assigned appropriately and progressed to an agreed plan.
-Interface with other support and administration teams.
-Oversee IT hardware procurement and stock management.
-Provide hardware support for computer platforms including PCs, laptops, tablets, servers and storage arrays.
-Develop processes and procedure to assist the support team tasks and activities.
-Produce ITSM knowledge articles to aid support teams and promote user self-service.

At UKAEA we strive to make everyone feel welcome and fully supported. Our Ambassadors are actively promoting and advancing diversity and inclusion in the organisation to help make our organisation an employer of choice. UKAEA has a graded career structure and our mentoring scheme will enable you to reach your true potential.

The UKAEA hosts and manages the JET nuclear fusion energy experiment on behalf of the EU and is also home to the UK`s MAST-U fusion energy experiment. UKAEA also works with industry and other third parties to develop new technologies currently in Remote Handling and Materials research. Following recent UK funding two new centres of excellence in tritium fuel handling and component testing and validation are being built. The culture at UKAEA promotes research, innovation and leading-edge technological excellence, whilst investing in its people.

Knowledge skills and experience

Essential
-A-level or equivalent (e.g. BTEC, HNC) in an IT or science related subject.
-Extensive experience working within an IT Support environment.
-Proven team leadership and management skills.
-Excellent communication skills.
-Good knowledge of Microsoft Windows with optional MAC operating systems.
-Good knowledge of Microsoft Office 365 including Word, Excel, Outlook, OneDrive and SharePoint.
-Good knowledge of PC, laptop, server, storage system and peripheral hardware.
-Good knowledge of wired and wireless networks.
-Experience of using a recognised ITSM application.

Desirable
-Experience of working in a medium sized data centre environment.
-Knowledge of data centre power and cooling systems.

Special requirements:
Please note all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance - The Disclosure & Barring Service (DBS) checks will show the details of all current criminal convictions (convictions considered unspent under the Rehabilitation of Offenders Act 1974) or will confirm that there are no such convictions.

Selection Method(s):
-As part of the selection process you may be expected to complete work based simulation exercises and a personality profile either online or onsite.

Notes:
-Please be advised that this vacancy may close earlier than stated if large or sufficient numbers of applications are received.
-Please note UKAEA do not pay travel expenses for interviews.
-The UK Atomic Energy Authority actively promotes equality and values diversity in our workforce. We operate a number of flexible working arrangements (such as part-time working/job share/home working). Flexible working may be available with this role.

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