Trainee Technical Support

Hartley Resourcing
Southampton, UK
18 Sep 2019
29 Sep 2019
Contract Type
Full Time
We are looking for a Technical Support person to work for a successful company in Southampton. This is an excellent opportunity for someone who has an interest in technical products to gain a career within this area. You will be given full product training so a willingness to learn and the ability to pick up technical information are more important than experience for this position. This is a busy role working for a fantastic company.

The Role

This is very much a technical support role where you will be fielding incoming help requests from customers. Working in a small team, you will be required to document issues and then prioritise and schedule requests. You will be dealing with customers both over the phone and by email and will be required to build a rapport with them. Throughout the process you will be required to keep a record of the details. This is an excellent opportunity for someone who is passionate about providing an excellent level of service within a technical environment and who is looking for a company where they can develop a long term career.

The Ideal Candidate

In order to be considered for this role, you will need to have the ability to pick up technical information quickly. You must be confident dealing with customers and must have genuine interest in problem solving. Someone with an IT background that wants to diversify slightly would be a really good fit as would a recent graduate within a technical subject. You must be confident and professional in your approach and need to have a friendly, personable and welcoming manner. Excellent communication skills and the ability to work within a small team are also vital.

Additional Information

This company offer free parking and a great working environment. If have the relevant experience and you are interested in working for a really exciting company please apply now.

Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 3 days of application please assume that you have been unsuccessful on this occasion.

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