IT Service Desk Analyst, 422.01

Livingston, UK
18 Sep 2019
26 Sep 2019
Contract Type
Full Time
The closing date for this post is provisionally set at 22 September 2019. West Lothian Council reserve the right to close this post early depending on applicant response levels

West Lothian Council is one of Scotland's most successful local authorities and has an enviable reputation for the innovative and extensive use of ICT in delivering and supporting services.
West Lothian is located in the central belt, within easy commuting distance of Edinburgh, Stirling and Glasgow and is supported by excellent road and rail links.

Reporting to the IT Service Desk Team Leader, this is a post within the new IT Services structure and is critical in the delivery of effective and efficient IT Services. As an IT Service Desk Analyst you will be responsible for providing a first class technical IT Service Desk to all IT customers, you will be the first point of contact for customers and will help maintain West Lothian Councils IT Infrastructure using the latest technologies to provide first time fixes and request fulfilment.

The post will work closely with the IT Service Desk Team Leader, Service Delivery Manager, Project Managers, IT Engineers and other colleagues within IT Services covering areas including providing an excellent IT service provision to all of our customers.

This permanent role provides an exciting opportunity to play a key role in shaping the new IT structure within West Lothian Council IT Services.

IT Services structure is based on ITlLv3 and you must have a solid understanding, knowledge and experience of good practice.

Applicants will have proven experience implementing and supporting client and server management technologies in a multi-site, multi-security profile compliance organisation, including a minimum of three years working within a Microsoft SCCM environment.

Our benefits package includes flexible working hours, up to 30 days paid holidays and 7 public holidays a year, average salary pension scheme, comprehensive range of work life balance policies, occupational health services, learning resources and access to a range of discounted staff benefits.

Interviews will take place on: Wednesday 25th and Thursday 26th September 2019

Please note, if you wish to discuss the role or would like any further information prior to making an application, please contact: Brian Ferguson, IT Service Desk Team Leader by email on or Service Portfolio & Programme Manager by email on

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