Case Manager

Job Heron
16 Aug 2019
28 Sep 2019
Contract Type
Full Time
One of the UK's leading specialist providers of employee assistance programmes (EAPs) and integrated HR-led corporate wellbeing services has an exciting opportunity for a talented Case Manager to join their busy team based in South London.

Managed from their head office in West Dulwich, South London since 2001, their UK-wide services support a variety of leading OH providers and employers ranging in headcount size from 20 to 20,000. They combine the resources and professionalism of a blue-chip corporate provider with the customer care, flexibility and passion of a family-owned SME.

Due to growth, they are looking for a Case Manager to join their team on a Full Time basis. The successful candidate will be meticulous, have excellent organisational and communication skills, able to work under pressure, to tight deadlines, have a good telephone manner and a team-player.

About the role:

Reporting to the Clinical Director, the role primarily is an administrative one, working on their bespoke software system. As a member of their case management team (CMT) you will manage all aspects and administration associated with the delivery of all counselling, advice and other related services to the end-users.

The role also involves liaising with external stakeholders including; service users for whom they are arranging therapeutic services, their clinical affiliates (who are based remotely and deliver therapeutic and clinical provisions) and to HR managers (their customers who commission services from them).

  • Helpline Calls
  • Monitoring inbound employee calls into their 24/7 call centre
  • Arranging courses of counselling for employees - after these have been indicated in the clinical assessment
  • Calling clients to determine course delivery (face-to-face or telephone counselling) as per SLA
  • Locating suitable face-to-face counsellors from their UK wide network and/or external databases
  • Processing Case Notes - provided after all sessions
  • Other filing and administration connected to the counselling helpline intake process.
Referred Calls
  • Arranging counselling assessments sent from their OH partners or HR customers directly
  • Arranging a variety of additional ad-hoc services including, on-site counselling, critical incident
  • debriefing, mediation or psychological assessments
  • Arranging referrals for counselling within our Veterans Community
  • Careful financial administration relating to specialist SLA and ad-hoc product delivery
  • Occasional customer admin as required
  • Other general administrative duties as required

Hours: 35 hours (5 days) per week, 9.30am - 5.30pm, one hour for lunch.

Sounds interesting? Click the APPLY button now.

Candidates with previous experience or job titles including; Case Manager, Administrator, Case Worker, Supervisor, Case Management Team, Office Manager, may also be considered for this role.

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