Project Manager

Southern Lights Ltd
Cambridgeshire, UK
17 Sep 2019
29 Sep 2019
Contract Type
Full Time
- **Are you an experienced Project Manager looking for something different?**
- **Are you skilled in the delivery of software solutions to customers?**
- **Do you understand the importance of Customer Satisfaction?**

Our client is an awardwinning solutions provider in the online education sector and they are seeking a Customer Success Project Manager to ensure our customers get the most from our products.

Reporting directly to the Managing Director, you will build strong business relationships and lead customer projects from conception to deployment. You will be a trusted advisor to customers helping them to maximize value and impact from the various solutions and services.


- Ensure a smooth transition from the presales phase, through to project scoping and client onboarding to the platform
- Own key parts of the customer engagement model, leading the customer user group, preparing and sending regular customer information packs
- Build relationships with organisations, improve customer adoption and ensuring value is well understood.
- Becoming a product genius, and over time delivering training webinars and product demonstrations to customers
- Produce and maintain clientfacing materials such as FAQs, howto guides and new feature spotlights
- Gather customer feedback and insight and share with the business
- Manage customer projects; capturing requirements, building project plans, visiting clients, monitoring and reporting status and dealing with issues as they arise

**Skills / Experience**

- 24 years experience in project management or managing key accounts preferably for a software or SaaS provider
- Excellent understanding of the software sales and implementation process
- Selfmotivated and resultsdriven
- Highly organised, collaborative and detailoriented
- Problem solver, comfortable managing and resolving conflict
- Ability to translate expectations from stakeholders into clear requirements and specifications
- An outgoing individual who enjoys building professional relationships
- Must have strong skills in critical tools such as Excel, Powerpoint, project tracking systems
- Familiarity with Agile Project Management techniques
- Driving licence held and able to travel UK wide

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