Workshop Manager

Solus Accident Repair Centre
Stowmarket, UK
18 Sep 2019
25 Sep 2019
Contract Type
Full Time
Workshop Manager

We are one of the UK's largest accident repair centres employing over 600 people across 20 locations. As part of the wider Aviva family we are dedicated to delivering a great customer experience, not solely to repair cars, but as importantly getting our customers back to normal. We work in a fast moving and rewarding environment, where we challenge traditional thinking to make us stand apart from our competitors.

Position: Production Lead
Location: Ipswich
Job type: Full time, Permanent
Hours: 45 hours per week
Salary: £Competitive Salary and Benefits

About the role:

The Production Lead role is responsible for the leadership of the vehicle repair activities at the Solus Ipswich site. Working closely with Customer Service Lead to get our customers back to normal.


- Leading the Workshop team to deliver quality vehicle repairs with a "right first time" attitude
- Ensure we deliver on promises made to our customers that they will be without their vehicles for the shortest possible time
- Responsible for maintaining quality and technical standards across the team including Health & Safety
- Incorporate the Solus & Aviva values, principles and goals into the team's everyday ways of working
- Promote customer satisfaction and process improvement
- Drive performance within the site to meet our customer needs
- Identify training needs ensuring individuals have the necessary technical qualification / training and or vehicle manufacture approved training

About you:

- Proven leadership capability, able motivate and inspire people
- Excellent communication and interpersonal skills
- Strong organisation / planning skills, able to manage workflow
- Comfortable with using data to make decisions
- Problem solving, identify issues & blockages and develop actions to rectify these
- Automotive technical competence and repair methodology knowledge

You may have experience of the following: Production Lead, Workshop Lead, Workshop Supervisor, Workshop Team Leader, Workshop Manager, Automotive, Workshop, Health and Safety, Repairs, Maintenance Technician, Service Manager, etc.

Ref: 89146

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