Customer Service Consultant

TSB Perm
Gloucester, UK
18 Sep 2019
25 Sep 2019
Contract Type
Full Time
At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long-term commitment to diversity and inclusion.

It's important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.

Title: Customer Service Consultant

Rate: £9.26ph (£10.47ph incl holiday pay)

Function: Collections and Recoveries

Duration: 6 months initially

Job type: Full Time (35 hours)

Location: Barnett Way, Henley House GL4 3RL Barnwood - Gloucester

Hello, we're TSB, and we're different from other banks.

We don't do investment banking, overseas speculation or big corporate finance. We just serve individuals and local business customers - we call it 'local banking'.

Making things happen. That's what this role is all about. Join our Collections and Recoveries team and you'll answer calls from customers in financial difficulty, colleagues and other relevant people, delivering great service every time. Wherever you can, you'll solve their problems on your own initiative. Financial services experience isn't essential, but thanks to your excellent communication skills, a genuine interest in meeting customers' needs and a proven talent for customer service, you'll have no problem learning quickly and meeting our customer service targets.

The hourly rate for this role is £9.26 on an initial 6 months contract, with possibility of a permanent opportunity depending on your performance and business requirements at the time.

Collections & Recoveries - The team works a 5-day week, Monday to Friday and you'll also need to be willing to work on a shift rotation as well as some Saturdays.

There will be a mandatory training programme between 4 - 10 weeks s that will require you to attend; the hours for this will be Monday - Friday 9:00 - 17:00.

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