Quality Auditor - Staple Hill

Milestones Trust
Bristol, UK
13 Sep 2019
22 Sep 2019
Contract Type
Full Time
16 hours per week

Our Quality Auditors ensure that we are providing the best quality care and support to service users and other stakeholders. They act as critical friends' to support our services and projects in providing exemplary standards of care.

The successful candidate will be part of a small team carrying out and reviewing regular audits, satisfaction surveys and inspection preparation support at services across all divisions of Milestones Trust. The audits and reviews will focus on all aspects of operational processes and support services to be compliant with our regulator, the CQC and HSE regulations.

The Quality Auditors report to and are supported by the Head of Quality and Compliance and work alongside Service and Area Managers to monitor compliance of services. The role is field based and is 16 hours a week (hours are flexible and based on the needs of the services you will be supporting).

Role Responsibilities:
  • Undertake planned and scheduled quality and infection control audits to support all Milestones services to comply with relevant legislation, regulations, internal policies and procedures, and best practice.
  • Capture and interpret both quantitative and qualitative data from multiple sources relating to the performance and quality of a service, write detailed reports using an electronic audit system and present reports and findings to key stakeholders.
  • Where services are not performing as expected, the Quality Auditor will work with the service to develop detailed, and time limited service improvement action plans and work with registered managers and other operational staff to help them to implement and then review these plans.
  • To conduct Service User satisfaction surveys, including observational visits
  • To contribute toward the development of quality standards, including reviewing and evaluating trust policies and local procedures
  • To identify areas of excellence and to share good practice across and between services
  • To attend and contribute positively to team meetings, for example identifying process improvements that lead to service improvements
  • To be responsible for own personal development through regular supervision, job chats and effective learning and appraisal
  • When required undertake additional projects related to performance, quality, compliance and risk, such as Time to Shine sessions, mock inspections or full audits of individual services.
  • To travel to services in the Bristol, South Glos and North Somerset areas
About You:
  • You are qualified to degree level or equivalent and have a minimum of 5 years professional experience managing a CQC registered service (relevant training, education and/or experience may be substituted for certain minimum qualifications).
  • 2. You have experience of working with service users with learning difficulties and/or mental health or dementia needs and the ability to vicariously walk in their shoes.
  • 3. You have excellent verbal and written communication skills with the ability to communicate effectively with staff, service users, Trust Managers and a range of stakeholders.
  • 4. You have excellent time management, organisational, administrative, work prioritisation and IT (MS Office and electronic audit system) skills
  • 5. You are a confident and experienced health/social care professional who is committed to raising the bar for high quality care. You are forward thinking, professional and truly passionate about care.
  • 6. You hold a drivers licence and have your own transport

In return, we will offer you some excellent benefits including:
  • Up to 26 days' holiday and 8 days' bank holiday entitlement
  • Family friendly/work-life balance policies
  • Company pension scheme & private health care scheme (BHSF)
  • Free parking at most Trust services
  • Comprehensive induction and learning and development opportunities
  • Access to all levels of training appropriate to your role and career progression with the Trust.

For any questions or a chat about the role, please call Dru Phillips on 0117 9709322.

If successful at interview an enhanced DBS check will take place. (Formerly CRB). A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all Registered Charity No. 294377. Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees.

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