Field Technician

Recruiter
Stefanini UK Ltd
Location
Basildon, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
25 Sep 2019
Ref
1266819399
Contract Type
Permanent
Hours
Full Time
Field Technician required to support multiple sites within the M25, with the occasion of travelling up the country to other sites when needed. You will be home based working remotely when not travel to site.

The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract. Candidates will be required to have strong PC support knowledge and experience with common tools;

Responsibilities
  • Respond to computer related service and trouble calls
  • Able to perform Hardware and Software Troubleshooting for various Desktops/Laptops/Mobile devices
  • Ability to resolve Windows Operating System Errors
  • Moderate Network troubleshooting skills and knowledge
  • Proficient in Microsoft Office
  • Good understanding of Endpoint Protection software
  • Experience of various ITSM toolsets
  • Correctly track incidents and calls in a timely and accurate fashion
  • Moderate Knowledge of Microsoft Active Directory
  • Good experience of Microsoft Group Policy Objects
  • Implement virus detection and eradication procedures
  • Diagnose printer and other peripheral device failures and implement solutions
  • Provide installation and upgrade services of supported hardware and software
  • Some hardware support experience required e.g. installing memory/hard drives
  • Support of key/bespoke engineering applications at use within the business

Requirements
  • Driving license and own car are a must
  • Candidates need to be proactive, efficient and able to work independently
  • Ability to communicate technical information to non-technical audiences
  • Strong sense of customer service
  • Good organizational skills
  • Excellent Verbal and Written Communication Skills
  • Ability to multitask
  • Team focused

Required Minimum Experience
  • A Minimum of 3 years of experience in a related field

Note: This job description has been designed to indicate the general nature and level of work expected to be performed in this role. It should not be seen as a comprehensive inventory of all duties, responsibilities, and required qualifications

Company Profile

The right choice for your business

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987.

Today, Stefanini is a full service global provider of offshore, onshore and nearshore outsourcing, IT consulting, systems integration and application and strategic staffing services to national and multi-national enterprises around the world. We have close to 22,000 employees in 35 countries in the Americas, Europe, Africa, Australia and Asia. Our clients represent a broad spectrum of markets and industries, including financial and banking services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.

Our Mission

To exceed the expectations of our customers, employees and shareholders through technology solutions and innovation.

Our Vision

To be the best provider of technology, globally recognized and admired as a strategic partner, and act with passion and energy to serve and delight our customers

This job was originally posted as www.totaljobs.com/job/87986332

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