Business Support Administrator

Hays Specialist Recruitment Limited
Cheltenham, UK
15 Sep 2019
28 Sep 2019
Contract Type
Full Time
Business Support Administrator - Cheltenham - Permanent Opportunity - £20-£25k Per Annum

Your new company
A global financial services company situated in Cheltenham.

Your new role
The Business Support Administrator provides administration assistance in the operational management of a large complex client portfolio or multiple smaller portfolios under guidance from a senior colleague.
We are looking for an individual who is experience, highly accurate and offers strong client facing skills. You will need to be highly organised and strong on Excel, Word and revenue streams. Solely managing a smaller client portfolio under guidance from management/Client Director, where opportunity arises.
  • Verification of rates bills issued by billing authorities against data held in databases in respect of properties throughout England, Wales, Scotland and Ireland. Resolving queries where rates bills are not verified, which may involve assistance from a senior colleague.
  • Liaising with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs.
  • Ensuring all portfolio movement is actioned appropriately.
  • Obtaining information from clients and responding to queries.
  • Assisting in delivery accurate reports to clients and senior management.
  • Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager.
  • Liaising with colleagues in the Historic Audit and Empty Property teams when appropriate.
  • Assisting with Client Monies tasks when appropriate.

What you'll need to succeed
  • Good interpersonal skills in dealings with clients and colleagues and able to present themselves well in meetings.
  • Good numeracy skills.
  • Proficient in the use of desktop software and Microsoft Office Suite.
  • An ability to recognise opportunities and when it is appropriate to refer to colleagues to progress opportunities for rate savings for clients.
  • An ability to recognise when a matter should be escalated to a more senior member of the team for assistance
  • Ability to work on own initiative and as part of a small/larger team.

What you'll get in return
You will work within a global organisation where you are able to progress your career. A handsome salary is on offer for this varied role which will provide variety to your day to day work life.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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