Implementations Administrator

Hays Specialist Recruitment Limited
Christchurch, UK
14 Sep 2019
26 Sep 2019
Contract Type
Full Time
Implementations Administrator, Christchurch, Permanent

Your new company

You will be working for a great local employer in Christchurch, sitting with a friendly team in new modern offices, driving is ideal due to the location although there is a bus route.

Your new role

The role of the Implementation Administrator is to provide day to day support to the Implementations team through all aspects of Implementation Project Management, the management of the backend systems, queue management, the on-going management of Travel Management Companies (TMC) and the servicing of day to day client issues and requests.

The Implementation Administrator will develop a working knowledge of the front and back end of the TRIS and ETMS systems and a commercial understanding of their use and application within a large corporate client environment.

New Client Project Management support

  • Support the Implementation Project Executive throughout the process with documentation, report maintenance and all aspects of project support
  • Attend progress calls, take notes and write up summary and action points.

Agency implementations

  • Set up clients on Global Distribution System (GDS) feeds, specifically including the following:
  • Setting up access agreements
  • Issuing queues
  • Checking test data
  • Installation of TMCs
  • Allocation of queues

Day to day management of the backend systems

  • Maintain queues in Queue Service Manager (QSM)
  • Own and manage stuck Passenger Name Records (PNR)
  • Update manual PNRs from spread sheets, csv files and emails
  • Remove PNRs on an ad-hoc basis as requested by the client

Management and escalation of issues

  • Evaluate issues raised by the client and resolve them
  • Escalate to the appropriate area within Anvil if unable to resolve an issue
  • Respond to client concerns with a TMC and the volumes of transactions they are processing

Reporting to stakeholders (internal and external) as required
  • Provide ad hoc updates as needed
  • Report the progress of implementations of new or changed TMCs creating a new implementation progress spread sheet if requested by the client or Account Manager
  • Create and update OnTime records with progress so that the latest status is always available

General Administration
  • Maintain Team meeting agendas, notes and meeting room bookings
  • Spot-check monitoring of client alerts and travel briefs
  • Upload VIP updates, Asset uploads, Expat lists, HR files and any other required files to client systems
  • Generate and distribute monthly Client MI reports
  • Other tasks may be required from time to time to fulfil business needs.

  • Experience of operating in a business services environment
  • Excellent customer service skills and demonstrable experience
  • Articulate and good telephone manner
  • Good organisational and planning skills
  • Excellent written and verbal communication
  • The ability to work on multiple tasks and projects at one time
  • The ability to work under pressure and to deadlines
  • Strong attention to detail
  • Self-motivation
  • Experience of working with GDS systems would be an advantage
  • High level of computer proficiency
  • Demonstrable working knowledge of Microsoft Office essential

What you'll get in return

Benefits: Pension (after 3 months service) 3% employer / 5% employee, Death in service (4 x salary), Incapacity benefit, parking onsite, shower facilities, buying, selling and carrying forward holiday, onsite restaurant, membership to the East Christchurch Social club, cycle to work scheme

Holidays 22 days plus BH's (will increase after 2 years' service) to a maximum of 25 days Probation; 6 months

Salary on request, to start immediately.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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