Customer Service Advisor

Recruiter
Prospect Personnel Solutions Ltd
Location
Southampton, UK
Salary
Competitive
Posted
13 Sep 2019
Closes
02 Oct 2019
Ref
1259387639
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Are you an enthusiastic, driven and outgoing person with a background in Customer Service, Banking or finance?

Our well recognised client from the financial sector, are recruiting for new Customer Service opportunities, as part of their Southampton team. Both permanent & 6-month contracts available.

The Role:

The role entails working with a portfolio of company clients, building strong relationships & ensuring SLA / contractual agreements are fulfilled.

The ultimate purpose of the role will be to act as the key focal point between the client and their customers, ensuring that clients receive an excellent service throughout.

Who are they looking for?

The company are not expecting you to know banking and finance inside out. Comprehensive training & on-going support will be provided. They are looking for someone with natural, people skills, with the ability to confidently hold professional conversations with clients. Sound decision-making and a great willingness to learn and develop will also be essential

Key Roles & Responsibilities
  • Handling day-to-day client service requirements
  • Basic financial tasks such as reconciliation, credit control, chasing outstanding payments/debt management
  • Answering / resolving all client queries
  • Liaising closely with other internal departments

Skills & Experience required:
  • Excellent customer service / interpersonal skills and great natural ability to build strong, sustainable business relationships
  • Experience within Credit Control or the financial sector desirable but not essential
  • Any previous account management experience advantageous, but again, not essential
  • Outgoing & assertive personality
  • Excellent telephone manner
  • Good e-mail management skills
  • Strong eye for detail
  • Able to work within strict time frames
  • Self-motivation
  • Problem-solver

Working hours will be 35 hours per week, Monday - Friday, with the opportunity to work flexitime.

Other benefits include good pension scheme, childcare vouchers & free car parking.

If you do not receive an initial reply within 3 working days, you can unfortunately consider your application unsuccessful

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