Survey Interviewer

One Resourcing Ltd
London Luton Airport, UK
15 Sep 2019
26 Sep 2019
Contract Type
Full Time
Job Summary

One Resourcing are extremely proud to be recruiting for The Civil Aviation Authority, the leading authority in aviation.

One Resourcing is currently recruiting for a part time Survey interviewer on behalf of the CAA, based at Luton Airport.

The role consists of 8 shifts per month (approx 60 hours per month). Successful candidates must be fully flexible as you will need to be able to work alongside the busiest passenger times at the airport Monday - Sunday between 0500-2230.

Responsibilities and Duties

The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations.
  • To approach air passengers to seek their cooperation with the survey.
  • To obtain accurate information from air passengers both on their journey and their personal details using a preset questionnaire.
  • Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given.
  • Maintain a strict systematic random sampling scheme to ensure integrity of survey results.
  • On a rotating basis act as shift team leader, ensuring that the team are in place on time, maintain productivity, dealing with any problems and liasing with HQ staff as appropriate.

Qualifications and Skills
  • Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.
  • You must be flexible with hours, as you will need to be able to work alongside the busiest passenger times at the relevant airport between 0500-2230.

Benefits, Hours & Pay rate:
  • The pay rate for this role is £9.86 per hour
  • Free Parking and Uniform allowance
  • Staff discounts at airport retailers and restaurants.

If you believe you are suitable for this role, please submit your CV today and a member of our recruitment team will be in touch.

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