IT Support Technician

Witherslack Group
Durham, UK
18 Sep 2019
23 Sep 2019
Contract Type
Full Time
Here at the Witherslack Group, we strive to change young, vulnerable lives every day - and as an IT Support Technician, you'll have the chance to help us. In this brand new role, you'll maintain the systems that make our team's work possible. With your help, our professionals can support children and young people with special educational needs. Take care of our tech and you can do something extraordinary: help our team create brighter futures.

The role

An experienced IT professional, you'll support the systems we use in our offices, schools and children's homes. They include in-house computer systems; wireless infrastructure; switches; routers; desktops; and relevant peripherals. You'll install all equipment and keep it well maintained, and when problems arise will be there to troubleshoot and diagnose. You'll also support our state of the art datacenter and maintain connectivity, and with the help of our dedicated support team, keep everything up and running across the Witherslack Group.

On a daily basis you will be responsible for managing and maintaining support calls assigned to you. You will visit different schools and homes each day to provide proactive support. Your daily site visits will be based on a geographical proximity but you will also have the opportunity to travel to other sites around the group, as well as supporting them remotely where possible. You will have the opportunity to collaborate with other members of the IT team in different locations to enable you to progress and develop your skills and knowledge.

You will have the opportunity to develop your skills and knowledge in a virtual environment, knowledge of VMware would be an advantage, however we are willing to train you in this area. You will also be exposed to a group wide MPLS network, which you will help to support.

Your profile

Having worked in an IT support role before, you'll already have what it takes. You have solid expertise in the following key areas:


Microsoft operating systems and Office


iPad support, preferably in an Education environment


Network and PC hardware


Logging, reporting and monitoring procedures


Hardware and software

You can install, configure, test, maintain and troubleshoot the above technology. However, this role calls for more than technical ability. We're looking for motivation, discipline and a natural gift for teamwork. Good communication skills are essential, as you'll be helping and training users. We're also looking for five GCSEs (or equivalent). . Got the skills and qualifications? We'd like to hear from you.

For children with complex, challenging needs, the level of care and education must go above and beyond. That's what drives us, here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we're proud to have won a reputation for excellence. Our aspirational homes, schools and ethos help us achieve the best possible outcomes. In short, we're enhancing life opportunities.


We know you're going to do great things. We offer a salary and benefits package that's among the best in our sector. You will receive a competitive salary, 35 days holidays, contributory pension (matched up to 5%) Life Insurance based on two times your annual base salary and a comprehensive induction, as well as extensive Group staff benefits such as Medicash Health Plan/Employee Assistance, Kia preferential Affinity Scheme, Merlin Entertainment discounts, Cycle to Work and tax-free childcare vouchers.

An on call £100 weekly allowance will be provided to the successful candidate.

Closing Date: Wednesday 2nd October 2019 at 12pm

Interview dates: Week commencing Monday 7th October 2019

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