Change & Release Manager Azure Agile

West Midlands, UK
18 Sep 2019
23 Sep 2019
Contract Type
Full Time
We are looking for a brilliant **Change and Release Manager**to support a large digital transformation programme

This is a great opportunity, in this new role, to drive the effective transition of the Technology services and associated deliverables to the Production environment and ongoing management of the services in particular **change management, release management and performance management.**

Supporting this successful, multidisciplinary Product team, you will be expected to possess the capability to manage the multiple service transformation into steady / BAU state and have the following:

- Knowledge of customer support consolidation, customer experience / relationship management, IT Service Management tooling & automation (knowledgebase, selfservice), expansion to and implementation of omnichannel marketing tools
- Proven track record in **managing change in operational environment**
- Proven track record in **establish Continuous delivery and release management** practices
- Proven track record in establishing and continually improving **service operating model**
- Experience in **defining and implement service billing and cross charging models**
- Strong stakeholder communication and management to ensure a seamless delivery into Production
- Experience of managing various interdependencies of business demand across the multiple Stakeholders
- Experience in engaging with Business Transition Managers to gain the Operation Acceptance from the Business
- Engagement with Security to conduct and achieve a positive status for an IT Healthcheck and gaining the Approval To Operate
- Experience of building and supporting a culture of continuous delivery and improvement, ensuring key systems are regularly analysed, maintained and improved
- Working with the Change Management team to communicate releases and benefits to key Stakeholders
- Reviewing current change management process and aligning with agile principles
- Implementing Governance across the Transition, including entrance and exit criteria i.e. ensure transition artefacts, knowledge and information is adequately stored and appropriately shared
- Establishing a process to ensure Operational impact is understood and mitigated if appropriate
- Knowledge of the following technologies Microsoft Azure Cloud, Microservices, MDM, APIs
- **Align the release strategy and plan**
- **Design a roadmap to implement improvements to the transition and release process**
- **ITIL**

Technical expertise in transactional digital public service would also be highly desirable.

If this is you and you are looking for your next challenge, apply today!

I look forward to talking you through this role in more detail

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