Qualifications Assurance Manager

National Skills Agency
Birmingham, UK
14 Sep 2019
02 Oct 2019
Contract Type
Full Time
Qualifications Assurance Manager

Home based with national travel



The Qualifications Assurance Manager will be accountable for the qualification and attainment process throughout the organisation. The QAM will ensure effective awarding organisation arrangements that underpin the delivery, development and improvement of all programmes. The QAM will ensure a standardised assessment and verification model is applied across the business and monitor practice accordingly. EPA, qualification registration and certification will also be managed and arranged by the QAM.

  • Acting as the lead SV for all qualifications across the employability and skills divisions.
  • Negotiate awarding body and EPA arrangements for all programmes as defined within the portfolio of approved qualifications.
  • Coordinate end point assessment, acting as the key point of contact with EPAO's, ensuring timely achievement of apprenticeship standards.
  • Lead on all qualification assurance aspects as laid down by the relevant awarding organisation, identifying and agreeing improvements with the awarding organisation and other operational stakeholders for the defined portfolio of qualification areas.
  • Produce weekly reports to inform the Quality Director of qualification and achievement progress, providing indications of in month performance.
  • Ensure systems and processes for new qualifications meet stakeholder requirements.
  • Ensure all programmes are effectively designed with a commercial and quality focus, ensuring all programmes have appropriate resources and tutor guides to help evidence and assess learning.
  • Identify and ensure development and continuous improvement of key internal systems and processes to support the administration and data management arrangements to support contractual performance including data exporting and data integration requirements.
  • Support the ongoing development of delivery practitioner's, ensuring that they understand quality and compliance expectations. Provide training and communications for delivery staff on qualification assurance processes.
  • Work with key stakeholders to continuously improve the quality and efficiency for qualification led delivery.
  • Support with self-assessment and development planning activities.
  • To support the implementation of new products and key accounts as defined and agreed by the Board. Working closely with the business development team to bespoke programmes to meet employer needs and satisfy the Apprenticeship Levy.
  • Implement stretching quality KPI's across the business that drive the culture of high standards and expectations.
  • To ensure your compliance with business systems and procedures.

Qualifications and Knowledge

  • A qualified IQA with significant experience of operating large scale qualifications assurance arrangements
  • Experience of working with a variety of awarding organisations and EPA's across a variety of sectors to maintain high quality programme delivery
  • Experience of quality assuring a range of assessment methods including on and offline assessment using e-portfolios and online/on demand testing.
  • A and V units or D units 32/33/34 or TAQA
  • Minimum Level 2 Maths, English and ICT

Desirable Skills
  • Award in undertaking EPA
  • Level 4 Teaching qualification

  • Team work - Good understanding and application of team work and strong partnership working.
  • Planning - Plans required resources to successfully deliver projects.
  • Responsible- Willing to take responsibility and accountability for specific tasks.
  • Decision Making - Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a professional way.
  • Attention to detail- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements.
  • I.T - Skilled in the use of multiple IT packages and systems relevant to the department in order to: write emails, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business requirement. Able to update and review databases, record information and produce data analysis where required.
  • Communication - Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately.
  • Time Management - Ability to work towards strict deadlines and manage priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.

  • Self-starter, well-motivated and enthusiastic.
  • Highest levels of integrity and honesty.
  • Ability to relate to young people.
  • Positive mental, can do, attitude.
  • Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders.
  • Adheres to the organisation's code of conduct and contributes to team cohesion and productivity - representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.
  • Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation's procedures.
  • Is able to accept and adapt to changing priorities related to both their own work and to the organisation.

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request.

As a result of the high number of applications we receive for each role advertised we regret that we may be unable to deliver individual feedback to unsuccessful candidates. If you have not been contacted within 7 days then unfortunately on this occasion your application has been unsuccessful. We will retain your details with the intention of keeping you informed of other suitable opportunities that may arise.

National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy.

National Skills Agency is an Equal Opportunities employer and we welcome applicants from all backgrounds.

This job was originally posted as www.totaljobs.com/job/87908300

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