1st Line Support

Ebbw Vale, UK
14 Sep 2019
26 Sep 2019
Contract Type
Full Time
1st Line Support - Ebbw Vale - £21,651 - £23,482

This organisation are looking for a Support Engineer to join their team providing first line support to the staff and end users you will also have the opportunity to be involved in IT projects.

As their IT support engineer you will be expected to investigate and resolve issues whilst maintaining a high level of customer service. You will be responsible for escalating issues to the relevant 2nd line support teams.

To be successful in the role you will need experience with the following:

  • first line support for Windows desktop (7/10) & Office 365
  • MS Active Directory support experience
  • ITIL Knowledge/ experience in ITIL environment
  • Customer service skills
  • Have the ability to explain technology to non-technical staff

What you will get in return is a competitive salary, very good pension scheme and other great benefits. You will be provided with any training necessary and there is the option of working flexible hours.

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This job was originally posted as www.totaljobs.com/job/87908798

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