Service Charge Manager

Now Careers
Coventry, UK
14 Sep 2019
02 Oct 2019
Contract Type
Full Time
Service Charge Manager

Are you an experienced Service Charge Manager and looking for an opportunity to manage and develop a team of hard-working and focused Service Charge Associates?

Do you hold excellent communication skills and enjoy working in a position where you are interacting with people, both internally and externally, on a regular basis?

We are looking to speak with Service Charge Associates or Managers with experience and knowledge in Housing Associations that are comfortable managing a team of around 4 and will proactively lead by example.

What will the day to day look like?
  • Direct line management of a team of 4 Service Charge Finance Officers
  • Regular review of task lists and providing support with challenging accounts
  • Responsible for active management of key accounts
  • Weekly review of overall aged debt and escalating issues to Finance Manager where necessary
  • Handling all escalated queries from the team
  • Review of payment plan proposals and Service charge agreements
  • Hold regular review meetings
  • Set KPIs
  • manage the team with 1-2-1s and issue development plans
  • Representing Credit Control department at cross departmental meetings
  • Position may require travel to other offices
  • You may need to appear in Court to give statements.

Are you who we are looking for?
  • You must have previous experience operating at Credit Control Supervisors/Incomerecovery/Service Charge Supervisors or already at management level
  • AAT qualification or Equivalent
  • Experienced within a Housing Association
  • Knowledgable about current legislation - Section 20
  • Have excellent communication skills
  • Be a pro-active individual with the ability to work under tight deadlines
  • Experience of working within a Professional Services organisation would be advantageous but not essential
  • Have a natural ability to suggest process improvements
  • Positively contribute to team culture

Interested in hearing more about this opportunity? Click apply and one of our consultants will be in touch.

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